Refund policy

SHIPPING, REFUND & RETURN POLICY

SHIPPING

All US orders are shipped via FedEx 2-Day with signature required. We ship to all 50 US states.

Frame-only orders ship within 1-3 business days. Prescription (Rx) orders include custom lenses crafted to your specifications; please allow 3-10 business days for processing before shipment.

International orders are shipped via DHL. Applicable duties and taxes are collected at delivery. Shipping rates are calculated at checkout based on order type and destination.

For questions about your shipment, contact us at visionary@visionaryoptics.com.

RETURNS: NON-PRESCRIPTION ORDERS

We accept returns on non-prescription eyewear within 7 days of the delivery date. To be eligible, the item must be unused and unworn, all original packaging, cases, and accessories must be included in original mint condition, and a receipt or proof of purchase is required.

To initiate a return, email visionary@visionaryoptics.com and we will provide a return shipping address. You are responsible for return shipping costs. We recommend a trackable shipping service or shipping insurance, as we are not responsible for returned items lost in transit.

Once your return is received and inspected, we will notify you by email within 7 business days whether your refund has been approved. Approved refunds are credited to your original payment method and typically appear within 5-10 business days, depending on your bank. Original shipping charges are non-refundable.

RETURNS: PRESCRIPTION ORDERS

All prescription (Rx) lens orders are custom made to your specifications. Orders that include custom prescription lenses are final sale and are not eligible for return or refund. This applies to both the lenses and the frame. If there is an error in how your prescription was filled, contact us and we will do our best to make it right.

INTERNATIONAL ORDERS

All international orders (shipped outside the United States) are final sale and are not eligible for return, refund, or exchange.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive the wrong item, contact us at visionary@visionaryoptics.com within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you. This applies to all orders, including prescription and international orders.

LATE OR MISSING REFUNDS

If you have not received your refund within the expected time, first check with your bank or credit card company, as processing times vary. If you still have not received it, contact us at visionary@visionaryoptics.com.